policies & suggestions

gracious hospitality
is the best policy

The Spa at Winvian’s policies seek to ensure a welcoming environment for the comfort of our guests. Please read before you visit and contact us with any questions.

welcoming guests
14 and up

All guests at The Spa at Winvian must be at least 14 years of age. Guests who are under 18 must be accompanied by a parent.

pet policy

Sorry, pups! We know you are all good boys and girls, but the Spa is a humans-only retreat.

cell phone policy

No phone use is permitted in the Spa. We provide all guests with a locker to store personal belongings. Cell phones must be stored in your locker, on silent. Thank you for your understanding.

cancellations and late arrivals

We understand that unexpected circumstances arise. Cancellations made at least 24 hours in advance of the service time will be accepted with no charge. Any cancellations made less than 24 hours in advance will be charged 30% of the cost for scheduled service(s). Late arrivals will not receive an extension of the service time and services will be charged in full.

suggestions

To maximize the benefits of any treatment, we suggest that guests replenish by drinking plenty of water. Facial results are best extended with sunscreen use. Consider a hat if fun in the sun is on your agenda! Please consult our expert therapists and estheticians for any suggestions specific to your treatment.

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